Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Buttrboys is not responsible for damage after delivery. All sales are final and no exchange or refund are possible. We take extreme care whilst packaging but in the rare occurrence that you receive a damaged product, please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Return/exchange requests are subject to an inspection and checking by the team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email/WhatsApp with product images and the batch number, within 2 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the returned item passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.

An item is eligible for return/exchange if it fulfils any of the following conditions:

Sold in a physically damaged condition.

Has missing parts or accessories.

Wrong item sent

Product packaging not opened, product not used and found to be not useable due to our error